This Refund and Returns Policy explains the conditions under which refunds may be issued for services provided by Rimu Chowdhury through rimu.com.bd.

By purchasing any service from our website, you agree to the terms outlined below.

1. General Refund Policy

Due to the nature of digital services and custom development work, refunds are generally not provided once a project or service has started.

However, partial refunds may be considered in certain situations depending on:

  • Project status

  • Work completed

  • Agreement between the client and service provider

Approved refunds may be issued as service credit that can be used for future services on rimu.com.bd.

2. Non-Refundable Services

The following services are non-refundable once they have been purchased or activated:

  • Domain name registration or transfer

  • Web hosting services

  • SSL certificates

  • Website design or development work already started

  • SEO services

  • Digital marketing campaigns

  • Custom software or application development

3. Project-Based Services

For website design, development, or custom projects:

  • An advance payment is required to begin the project.

  • This advance payment is non-refundable once work has started.

  • If a client cancels the project after work has begun, the payment will cover the work already completed.

4. Service Issues

If you experience a problem with a service you purchased, please contact us. We will review the issue and try to resolve it through:

  • Technical support

  • Service adjustments

  • Project revisions (if included in the agreement)

Our goal is to ensure client satisfaction and provide a fair solution whenever possible.

5. Refund Request Timeframe

Any refund request must be submitted within 30 days of the purchase date. Requests submitted after this period may not be eligible for review.

6. Chargebacks and Payment Disputes

Clients are encouraged to contact us before opening a payment dispute or chargeback. Unauthorized chargebacks may result in:

  • Service suspension

  • Account restrictions

  • Permanent termination of services

7. Policy Updates

rimu.com.bd reserves the right to update or modify this Refund and Returns Policy at any time. Updated policies will be posted on this page.

8. Contact Us

If you have questions regarding refunds or services, please contact:

Website: Location: Dinajpur, Bangladesh