These Terms of Service govern the use of services provided by rimu.com.bd, operated by Rimu Chowdhury. By purchasing or using any service from our website, you agree to the terms outlined below.

1. General Terms

  • By ordering any service from rimu.com.bd, you agree to follow these Terms of Service.

  • All payments must be made through approved payment methods such as bank transfer, online payment, or mobile banking.

  • rimu.com.bd is not responsible for any illegal, copyrighted, or unauthorized content provided or uploaded by clients.

  • Clients are responsible for ensuring that their content complies with applicable laws and regulations.

Refund Policy

  • Full refunds are generally not provided for digital products or services.

  • Partial refunds may be considered within 30–45 days of purchase depending on the situation and project status.

  • Approved refunds may be issued as account credit that can be used for other services.

Footer Credit

  • A design or development credit link may be placed in the website footer for projects completed by rimu.com.bd.

  • If a client requests removal of the credit link, an additional service fee may apply.

2. Domain Services

  • rimu.com.bd may act as a domain registration service provider or intermediary.

  • Domain registrations are non-refundable once completed.

  • Domains are subject to the rules and policies of ICANN or relevant domain authorities.

Domain Transfers

  • Domain transfer requests require:

    • Full payment of any outstanding invoices

    • Verification from the domain owner

Renewal Policy

  • Domains should be renewed at least 30 days before expiration.

  • Late renewals may incur additional charges.

  • Recovery of expired domains after the redemption period cannot be guaranteed.

Content Responsibility

  • Clients are fully responsible for all content hosted on their domain.

  • Any copyright claims or legal issues related to content are the client’s responsibility.

3. Hosting Services

  • Hosting control panels (such as cPanel or similar tools) may be provided with hosting plans.

Backup Policy

  • Backups may be performed periodically for internal purposes but are not guaranteed.

  • Clients should maintain their own backups.

  • Backup restoration services may involve an additional service fee.

Suspension or Termination

Accounts may be suspended or terminated if:

  • Illegal activities are detected

  • Hosting phishing, malware, hacking tools, or pirated content

  • Misuse of server resources

  • Non-payment of invoices

Resource Usage

  • Excessive server usage may result in temporary suspension or limitations.

  • Activities such as unauthorized file sharing, gaming servers, or harmful scripts are not allowed.

4. SEO Services

  • SEO services are provided based on industry best practices and strategy.

  • Search engine rankings cannot be guaranteed due to algorithm changes.

Payment Terms

  • SEO services require advance monthly payment.

  • Clients must provide keywords, content, and necessary information.

Refund Policy

  • SEO services are non-refundable.

  • If expected results are not achieved within the planned timeframe, additional optimization may be provided where applicable.

5. Website, Web Application & Software Development Services

Project Requirements

Clients must provide:

  • Website content

  • Images and branding materials

  • Necessary project details

Payment Structure

  • 60% advance payment before project start

  • 20% after initial delivery

  • 20% upon project completion

Additional Work

  • Any additional work outside the original agreement may include extra charges.

  • Standard additional work rate may apply based on project scope.

Project Timeline

  • Project timelines are based on working days and begin after the initial payment.

  • If the client does not provide required content within 30 days, the project may be considered completed.

Revisions

  • Revision requests must be submitted within 10 days after delivery.

Warranty

  • Security-related support may be provided for clients hosted on our servers.

  • Regular backups and maintenance are recommended.

6. Graphics Design Services

Payment Terms

  • 80% advance payment is required.

  • Remaining 20% after project completion.

Deliverables

  • Final design files will be delivered after full payment is completed.

Revisions

  • Revisions depend on the selected service package.

7. Digital Advertising Services

  • Advertising costs on platforms such as Google or social media may vary depending on campaign requirements.

Payment

  • 100% advance payment is required before campaign launch.

Client Responsibilities

Clients must provide:

  • Advertising content

  • Target audience details

  • Campaign guidelines

8. Cancellation Policy

  • Cancellation requests must be submitted before the invoice due date.

  • Once work has started, cancellation fees may apply.

9. Liability Disclaimer

  • All services are provided “as is” without guarantees of uninterrupted or error-free performance.

  • rimu.com.bd is not responsible for:

    • Data loss

    • Security breaches caused by third-party software

    • Client misuse of services

    • External cyber attacks

10. Policy Updates

rimu.com.bd reserves the right to update or modify these Terms of Service at any time.
By continuing to use our services, you agree to the updated terms.